Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery is approximately 5–7 business days after processing, or approximately 6–10 business days from order placement. Estimates are not guaranteed.
Do you offer free shipping?
Yes, qualifying standard-shipping orders may receive free shipping at the thresholds listed on our Shipping & Delivery page. Not every product or order qualifies.
What are the free-shipping thresholds?
United States: $75 USD; Canada: $100 CAD; Australia: $100 AUD. Furniture, oversized, unusually large, and special-handling products may be treated differently.
How much is shipping?
United States standard shipping is $8 USD below the threshold and Express is $15 USD. Canada standard shipping is $12 CAD below the threshold. Australia standard shipping is $15 AUD below the threshold.
Do you ship to Canada and Australia?
Yes. Shipping zones are configured for Canada and Australia. Destination-specific availability and checkout options are the final source of truth.
How do I track my order?
Tracking information will be provided when available. You can also contact us at info@greehome.store with your order number.
When will my order be processed?
Orders are typically processed within 1–3 business days.
Can I request a return?
Customers may request a return within 30 days of receiving their order. Contact GreeHome before sending a product back so we can review the request and provide the applicable instructions.
What condition should a returned product be in?
Returned products should be unused and in their original condition and packaging where reasonably applicable.
What if my order arrives damaged, defective, or incorrect?
Contact GreeHome as soon as possible at info@greehome.store with your order details and supporting photos where appropriate. Damaged, defective, and incorrect-item cases are handled separately from standard change-of-mind returns.
How do I request a refund?
Contact GreeHome before sending an item back. Return requests should be made within 30 days of receiving the order, and the product should be unused and in its original condition and packaging where reasonably applicable.
When will my refund be processed?
Once a return has been approved and the returned product has been received and inspected where applicable, GreeHome will process the refund within 10 business days. The time for the refunded amount to appear in your bank account or payment method may vary depending on your payment provider or financial institution.
Who pays return shipping?
Return-shipping responsibility may depend on the circumstances of the request and is not stated as a universal rule. Contact GreeHome before arranging return shipping for confirmation.
What about furniture and oversized products?
These products may require additional handling instructions where appropriate. No universal special return fee or restriction is stated here; contact us before arranging a return for one of these products.
Are there non-returnable products?
GreeHome has not published a universal list of non-returnable products on this page. Please contact us if you have a question about a specific item.
How can I contact GreeHome?
Email info@greehome.store. Please include your order number for order-related questions.