Returns & Refunds

We want you to feel confident choosing pieces for your home. Customers may request a return within 30 days of receiving their order.

Return condition

Returned products should be unused and in their original condition and packaging where reasonably applicable. Please contact GreeHome before sending a product back so we can review the request and provide the applicable instructions.

Damaged, defective, or incorrect items

If a product arrives damaged, defective, or incorrect, contact GreeHome as soon as possible at info@greehome.store with your order details and supporting photos where appropriate. These cases are handled separately from standard change-of-mind returns.

Refund processing

Once a return has been approved and the returned product has been received and inspected where applicable, GreeHome will process the refund within 10 business days. The time required for the refunded amount to appear in your bank account or payment method may vary depending on your payment provider or financial institution.

Return shipping

Return-shipping responsibility is not stated as a universal rule here because it may depend on the circumstances of the request. Please contact GreeHome before arranging return shipping for confirmation.

Furniture and oversized items

Furniture, oversized, unusually large, and special-handling products may require additional handling instructions where appropriate. No universal special return fee or restriction is stated here. Please contact us before arranging a return for one of these products.

Contact

To request a return or ask about a refund, email info@greehome.store with your order number and relevant details.